Privacy Policy
We are committed to protecting your personal data and providing the highest standards of digital security.
Liability Disclaimer & Waiver
Please read this section carefully to understand the limits of our legal liability.
TOP Super App is a purely digital technology intermediary platform and does not directly provide operational, transportation, or field services.
The App shall bear no liability whatsoever - whether direct, indirect, civil, criminal, financial, or consequential - arising from any acts or omissions of users or independent service providers.
The App shall not be liable for: Traffic accidents, Bodily injury or death, Criminal acts, Theft, Loss of property, or any material/moral damages.
All service providers are independent contractors. No employment, partnership, or agency relationship exists between them and the App.
The user agrees to use the platform entirely at their own risk and assumes full responsibility for interactions with third parties.
The user expressly waives the right to sue the App or participate in class actions to the fullest extent permitted by law.
Safety tools provided by the App (verification codes, trip sharing, emergency button) are technical aids only and do not constitute absolute guarantees of safety.
We collect several different types of information for various purposes to provide and improve our service to you:
- Personal DataIncludes your full name, phone number, email address, and profile picture.
- Location DataWe collect precise location data (GPS) to facilitate pickups, calculate distances, and track trips.
- Payment InformationTransaction details are processed through secure payment gateways (like ZainCash and FIB).
- Device DataWe collect information about your mobile device, including device model and OS.
We use the collected data for various purposes:
- Service delivery, communication, security, and continuous improvement.
We protect your privacy and do not sell your data. Sharing only occurs with drivers, service providers, and for legal requirements.
We retain your personal information only for as long as necessary:
- We will store your data as long as your account is active to provide services.
- You can request account and data deletion at any time through the app settings or by contacting support.
- We may retain certain information as required by law to comply with legal obligations or resolve disputes.
We use local storage and tokens to provide a seamless experience:
- To maintain your login session and language preferences.
- To improve app performance and load maps faster.
- To analyze interactions with the app through anonymous analytics tools.
Any Questions?
Our support team is always available to assist you at any time.
Direct Phone Support